The new release RightFax 20 Enhancement Pack 2 boasts features and functionality designed optimise workflows, enhance user experience and improve business productivity. V20.2 supersedes v16EP6 | v16 EP4
New RightFax Workflow branching enables faster document processing
With major enhancements to RightFax Workflows that include branching, exception handling, rejections, SLAs and metadata viewing, organisations can optimise processes to automatically route documents to the right team members based on SOPs to meet document processing service level agreements with ease and predictability. Other features and benefits include:
New interface for improved user experience and enhanced productivity
Improvements to the web and desktop clients allow users to send fax documents faster than ever before. With the new UX, users can create a new fax message in as few as two clicks. The simplified interface decreases the need for training, documentation, and internal support. Other features and benefits include:
Email gateway enhancements
Regulating email traffic to ensure deliverability while maintaining network performance is crucial. RightFax 20.2 introduces two new features to help businesses control their fax-based email traffic: Email gateway scheduling and group-based email gateway assignments.
With email gateway scheduling, RightFax administrators can configure a gateway to send faxes at a specific time or range. This makes it easy to schedule large faxes after business hours, thus ensuring maximum channel availability during normal business hours.
Group-based email gateway assignments provided another means of controlling fax-based email traffic. Email gateways can be assigned to specific user groups to help manage fax-based email traffic, prevent email server spikes and ensure the performance and reliability of email server resources.
Outlook integration enhancements
For many organisations, Microsoft Outlook represents the gold standard in email applications. To help businesses maximise their investment in Outlook, we’ve redesigned our RightFax integration with Outlook. We’ve simplified the fax user experience by creating a RightFax UX with the look and feel of Outlook. The new integration is built on SMTP, so unlike foreign connectors, it’s lightning-fast. We’re also expanding support for Office365 and Exchange cached mode.
Web API enhancements
This release delivers a comprehensive update to the RightFax Web API that provides feature parity with core RightFax desktop applications. Our customers can leverage the Web API to create custom applications, integrations, and solutions to support business processes. Other benefits include: