OpenText™ Exstream is an omni-channel customer communications management (CCM) solution that combines the best of two leading CCM solutions – Exstream and Communications Center (formerly StreamServe) – into a single solution.
Exstream enables you to create connected customer journeys and meaningful customer conversations by helping you understand, service, and react to your customers using the delivery formats and channels they prefer – including email, web, and mobile.
As a certified OpenText Exstream Solutions and OpenText Support Partner with over 10 years experience, Axient provides a wide range of services including upgrade to OpenText Exstream.
CCM SOFTWARE BENEFITS
Tailor communications and content to deliver a more personalised experience that boosts customer engagement, drives revenue, increases brand loyalty and helps with brand consistency.
Reach out to your customers through their preferred channel, including smartphones, social, email, SMS and more. Providing communications through preferred channels can help increase business metrics, such as click-through-rates (CTRs).
Automate and re-purpose dynamic templates and documents to save time, money and the need for technical resources.
Software deployment options
Fit every need, from small, departmental projects to complex enterprise-wide deployments with a choice of on-premises, cloud or hybrid cloud deployment options.
Respond to regulatory changes and mandates quickly with the flexibility of editing content and templates as well as adhering to accessibility requirements.
Maximize customer lifetime value
Gain actionable insight into the true value of customers by creating future communications with more precision and accuracy. Customer lifetime value metrics also help uncover important data about customer interactions throughout each touchpoint.
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