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Whitepapers

Security and SIP Service Considerations
Voice over IP (VoIP) adoption has flourished over the past decade, allowing companies to streamline their voice and data networks, drive efficiency, and enable new applications with great success. On the back of this development is the rapid adoption of Fax over IP (FoIP).

This whitepaper provides an overview of security and interoperability issues to consider when enabling SIP Services for the enterprise.

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Consideration for Using T.38 versus G.711 for Fax over IP
Businesses migrating to Voice over IP (VoIP) often find it desirable to move their fax traffic onto the IP network as well. However, VoIP networks are, as the name implies, optimised for voice traffic, and businesses implementing a Fax over IP (FoIP) solution as part of their fax system can benefit from understanding their options for FoIP transport methods.

This whitepaper compares the performance of the two principal options for sending faxes over an IP network: T.38 fax relay and G.711 fax pass through.

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Cloud Computing
A common understanding of "cloud computing" is continuously evolving, and the terminology and concepts used to define it often need clarifying. Press coverage can be vague or may not fully capture the extent of what cloud computing entails or represents, sometimes reporting how companies are making their solutions available in the "cloud" or how "cloud computing" is the way forward, but not examining the characteristics, models, and services involved in understanding what cloud computing is and what it can become.

This whitepaper introduces internet-based cloud computing, exploring the characteristics, service models, and deployment models in use today, as well as the benefits and challenges associated with cloud computing.

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Profit more from StreamServe
This whitepaper provides an overview of how to engage more profitability with customers, streamline document based processes and give business users hands on control.

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Effective Cross-Media Customer Communication
A communication revolution has occured this decade. Nowhere has the impact been greater, however, than in the way enterprise organisation communication with their customers. What was once a undirectional process is now a conversation being conducted via multiple media channels.

This whitepaper provides critical insights into business communication via multiple media channels and the value represents for organisations.

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SIP Trunking
The move to Voice over IP (VoIP) and Fax over IP (FoIP) in the enterprise has, until relatively recently, been focused on communication within the private enterprise network. Now, some enterprises are using SIP trunks provided by the Internet Telephony Service Providers (ITSPs) to connect their internal networks to external, public IP networks.

This whitepaper provides an overview of SIP trunking and the benefits it can bring to the enterprise. It also provides information about how to address issues at the enterprise network edge when deploying a SIP trunking service.

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Success Stories

Commonwealth Bank

Commonwealth Bank implemented RightFax and Streamserve for multi channel delivery of documents from back office applications.

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Strategic Choice

OpenText - Our strategic partnership with OpenText the Content Experts.

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Industry Analysis - Access the Truth and what the Analysts are really saying here.

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Whitepapers

Access a range of interesting whitepapers on FoIP, SIP, Cloud Computing, StreamServe and Customer Communications here.


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