AXIS is a proven best practice framework and consulting process for Customer Communications Management (CCM) solutions. Consisting of seven stages our journey starts with understanding customer objectives, quantifying success and identifying return on investment. Moving through the process we define requirements, understand roles and responsibilities, plan our deliverables and execute.
The result is a CCM solution encompassing People, Processes and Information Technology that achieves your goals.
To discuss your CCM goals please contact us by email
or +61 2 8338 3444
Understanding the role of network Fax within your enterprise takes expertise. As the largest provider of RightFax in Asia Pacific customers have benefited from Follow the Fax (FTF) consulting over ten years.
FTF can provide detailed or high level 'As Is' assessments of Fax within your IT&T environment encompassing telephony, infrastructure, operating systems, databases and application integrations. From our assessment we can recommend a 'To Be' best practice environment that reduces operating costs, consolidates IT&T infrastructure and ensures high availability of service delivery.
To discuss FTF please contact
or phone AU +61 2 8338 3433 or NZ +64 9 973 5935
“…thank you for your significant contributions to the success of this important initiative…[we have] transformed the way we service our customers ..and through this change have significantly reengineered our cost base. We are now poised for greater flexibility in our servicing model and adaptability to take on more challenges…as a result of your commitment to the project and the team.”
Elizabeth de Jesus, Project Manager and Kevin A Alcott, VP TCPS GCSO J/APA,
American Express International (Singapore)