Profit more from customer contacts and business processes.
Thousands of businesses around the global and across every vertical market use Customer Communication Management solutions to communicate business critical information to their customers. OpenText is well positioned to address your CCM needs and to provide a 360 degree view of your customer to every employee that sells, supports and engages with them.
OpenText StreamServe (v5.6.2) delivers business efficiency and agility to communications and improves customer experience related to ongoing correspondence and drives out unnecessary costs and errors associated with communications. StreamServe enables you to:
- Engage more profitably with customers – Whether it’s welcome packs, order confirmations, delivery notices, invoices, or statements, personalised documents help build customer loyalty
- Simplify and automate document execution and handling – Streamline document-related business processes to lower cost and improve performance
- Empower users – Give business users hands-on control of the documents they need to run the business, and simultaneously relieve the demands on IT for change requests and support
- Improve the efficiency of business processes – StreamServe improves customer, partner, and supplier relations by streamlining document-intensive business processes
Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools for business users such as designers, marketing staff, customer support agents, and process owners to efficiently create and use the documents that are most relevant to them.
StreamServe eliminates most, if not all, costly and error-prone manual handling by automating the flow of paperwork through electronic checkpoints to reduce cost, accelerate timelines, and substantially improve the accuracy of the documentation.
And the result? Great Customer Experiences.
Billing & Statements
The StreamServe Billing and Statements solution introduces a complete and modern document management environment, from creation and composition through to high-volume production and mutli-channel, environmentally friendly delivery. It streamlines processes and the production-print and postal-ready output removes the requirement for a print-shop, optimising delivery costs, and reducing operational, postal and materials consumption.
With StreamServe Customer Engagement, ordinary customer documents become powerful and well-designed one-to-one marketing channels. The rich StreamServe environment enables rapid and brand consistent document design and creation, and improves customer loyalty by allowing personalised content and targeted marketing messages and campaigns.
StreamServe Document Optimisation helps eliminate the manual steps typically involved in a supply chain document process. With StreamServe, processes are streamlined and automated, removing costly delays and errors that can diminish customer satisfaction and incur additional costs to correct.
SAP Document Presentment
All the benefits of StreamServe but developed specifically for SAP integration.
Read more about how to produce higher impact, but lower cost customer communications with StreamServe.View Case Study
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